Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.
As with any online purchase experience, there are terms and conditions that govern our Refund Policy. When you buy a training course from us, you agree to our Privacy Policy, Terms of Use and Refund Policy.
Eligibility for Refunds
- Course Access and Refund Requests:
- Refund requests are only applicable to purchases made directly through Techlume Learning’s official platform.
- Refunds are eligible only if the request is made within 7 days of the purchase date, if the course progress is less than 10%.
- Ineligible Refund Scenarios:
- Courses where more than 10% of the content has been accessed.
- Courses purchased as part of bundled packages or promotional offers (unless specified otherwise).
- Failure to cancel a subscription before the renewal date for recurring payments.
- Requests made beyond the 7-day refund window.
- Technical Issues:
- If you face technical difficulties preventing you from accessing a course, we encourage you to contact our support team at info@techlumelearning.com for assistance. Refunds in such cases will be considered only if the issue cannot be resolved.
Refund Process
- How to Request a Refund:
- Submit a refund request by emailing us at info@techlumelearning.com with the following details:
- Your full name.
- Order confirmation number or receipt.
- Reason for requesting the refund.
- Submit a refund request by emailing us at info@techlumelearning.com with the following details:
- Review and Approval:
- Refund requests are reviewed within 5-7 business days of submission.
- If approved, the refund will be processed within 7-10 business days and credited to the original payment method.
- Partial Refunds:
- In certain cases, Techlume Learning may approve a partial refund based on the extent of course usage or specific circumstances.
Additional Information
- Course Cancellations: Techlume Learning reserves the right to cancel a course due to unforeseen circumstances. In such cases, affected students will be offered a full refund or free access to an equivalent course.
- Disputes: For disputes regarding refunds, we recommend contacting our support team directly to resolve the matter amicably.
- Non-Refundable Items: Certificates of completion, downloadable resources, or materials provided as part of the course are non-refundable once accessed or downloaded.
We are committed to ensuring your satisfaction and success at Techlume Learning. For further assistance or questions about our refund policy, please contact us at contact@techlumelearning.com